Refund & Cancellation Policy

• •Eligibility Window: You are eligible for a 100% full refund if your refund request is submitted within 7 calendar days from the exact date and time of your initial package purchase.
• •Scope: The 7-day guarantee applies to first-time package purchases made directly through the official Vigilant One web portal.

A refund request will not be granted under the following circumstances:

• •Exceeded Timeframe: The request is submitted after the 7-day initial guarantee window has expired.
• •Recurring Renewals: Monthly or annual subscription renewals beyond the initial 7-day trial/purchase period.
• •Policy Violations: Accounts terminated or suspended due to a breach of our Terms of Service or illegal usage of our platform.
• •Partial Period Usage: Partial refunds or pro-rated refunds for unused days in a billing cycle after the 7-day mark.

If your subscription package was purchased directly as an in-app purchase (IAP) via third-party application platforms:

• •Platform Terms: Purchases made through the Apple App Store or Google Play Store are governed by the respective platform’s payment policies.
• •Request Route:
  • –Apple App Store: Apple processes and manages all refunds directly. You must request your refund through reportaproblem.apple.com.
  • –Google Play Store: You can request a refund directly through Google Play account purchase history or contact our support team for assistance in verifying store receipt IDs.

To initiate a refund for direct web purchases within the 7-day eligibility period, please follow these steps:

1. 1. Send an email to support@vigilantone.ai with the subject line: Refund Request - [Your Registered Email].
2. 2. Include the following details in your message:
   • •Full Name
   • •Account / Registered Email Address
   • •Transaction / Invoice Reference ID
   • •Date of Purchase
   • •Brief reason for the request (optional, used for product feedback)

• •Once your request is received, our support team will review and confirm eligibility within 1–2 business days.
• •Approved refunds will be credited back to your original payment method (Credit Card, Debit Card, or payment gateway).
• •Please allow 5–10 business days for the refunded amount to reflect on your statement, depending on your financial institution.

• •You can cancel your subscription at any time via your account settings on the Vigilant One web portal or through your platform subscription menu (iOS/Android).
• •Cancellation stops future automatic renewals. You will retain full premium access until the end of your current paid billing period.

For any questions regarding our Delivery Policy or Refund Policy, please contact our team:

• •Email: support@vigilantone.ai
• •Website: vigilantone.ai