At VigilantOne, protecting your privacy is just as important as protecting your device. We believe security should never come at the cost of your personal information. That's why we collect only the data necessary to provide our services, keep your devices secure, and improve your experience.
1. Introduction
At VigilantOne, privacy is a fundamental part of digital security. Every product we build—from Malware Protection to Family Protection—is designed with transparency, user control, and responsible data handling in mind. We collect only the information necessary to deliver security services, improve product performance, and help protect you against modern cyber threats. We never sell your personal information to advertisers, and we are committed to handling your data responsibly and securely.
2. Information We Collect
2.1 Account Information
When you create a VigilantOne account, we may collect information such as your name, email address, profile information, and account preferences. This allows us to authenticate your identity, synchronize your devices, and provide personalized security services.
2.2 Device Information
To protect your device, VigilantOne may collect technical information including your Android version, device model, app version, anonymous device identifiers, and diagnostic information. This data helps us optimize performance and ensure compatibility across supported devices.
2.3 Security Information
Our malware protection engine analyzes potential threats, suspicious applications, security scan results, Device Safety Scores, and security events. This information enables VigilantOne to detect malicious activity, improve threat intelligence, and provide actionable recommendations for strengthening your device security.
2.4 Family Protection Information
If you choose to use VigilantOne Family Protection, we may process Family Circle membership, Safe Zone configurations, emergency contacts, and shared location information. These features are only enabled with your permission and are designed to help families stay connected and informed while maintaining user privacy and control.
3. How We Use Your Information
The information we collect allows VigilantOne to detect malware, identify phishing attempts, improve your Device Safety Score, deliver Family Protection services, synchronize your dashboard, provide emergency notifications, enhance application performance, resolve technical issues, and continuously improve our security technologies. Anonymous usage analytics may also be used to understand product performance and improve the overall user experience without compromising your personal privacy.
4. Permissions
Certain VigilantOne features require access to device permissions in order to function correctly. For example, location access enables Safe Zones and Family Protection, notifications allow real-time security alerts and emergency updates, storage access supports malware scanning, and accessibility permissions may be used for advanced protection features. Every permission is requested only when required, and users remain in control of granting or revoking access.
5. Data Security
We protect your information using encrypted communication, secure cloud infrastructure, strict access controls, continuous monitoring, and industry-standard security practices. Our systems are regularly reviewed and updated to defend against evolving cyber threats and unauthorized access.
6. Sharing Information
VigilantOne does not sell your personal information. We only share information when necessary to provide requested services, comply with legal obligations, investigate security incidents, or protect the rights and safety of our users. Any trusted service providers supporting our operations are required to follow strict confidentiality and security standards.
7. Your Privacy Controls
You remain in control of your information at all times. Depending on the services you use, you can manage permissions, configure Family Protection settings, update account details, control notification preferences, leave a Family Circle, or request account deletion. We believe users should always understand how their information is used and have meaningful choices regarding their privacy.
8. Contact Us
If you have questions about this Privacy Policy, our privacy practices, or how your information is handled, please contact the VigilantOne Privacy Team. We are committed to responding to privacy inquiries promptly and transparently.
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