Digital Product Delivery Policy

• •Instant Provisioning: Upon completing the purchase or subscription of any Vigilant One package, your service access is provisioned automatically and immediately.
• •Web Portal Access: Account credentials and dashboard privileges are activated right after transaction confirmation. You can instantly sign in at vigilantone.ai.
• •Mobile Applications: App downloads are delivered digitally via the official platform stores (Google Play Store and Apple App Store). Premium feature licenses purchased on our website or within the app sync immediately upon login to your registered account.

• •Upon successful payment confirmation, an automated order confirmation and tax invoice are sent to the primary email address registered with your account.
• •This email contains your transaction ID, summary of the chosen plan, and direct setup instructions for both web and mobile platforms.

To access and use Vigilant One services seamlessly after purchase, please ensure:

• •You have a stable Internet connection during initial onboarding and account verification.
• •Your mobile device meets the minimum OS requirements specified on the app platform listings.
• •You log into the application using the same registered credentials associated with your active subscription purchase.

In the rare event that your account or package is not upgraded automatically after a successful payment:

1. 1. Sync Refresh: Log out of the mobile app or web portal and sign back in to refresh your active license state.
2. 2. Contact Support: If access is still restricted, please contact our support team with your order number and transaction details at support@vigilantone.ai.
3. 3. Resolution SLA: Technical provisioning issues are treated with high priority and are typically resolved within 24 hours.

Vigilant One reserves the right to update or enhance our digital distribution channels, authentication procedures, and delivery workflows as needed to maintain high service security and performance standards.